privacy policy

We are firmly committed to protecting your privacy and handling your personal information with the highest standards of care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

• Information you provide directly: Name, shipping address, billing address, email address, phone number, and payment details when placing an order or creating an account.
• Automatically collected information: IP address, browser type, device information, operating system, referring pages, and browsing behavior (pages viewed, links clicked, and time spent on the site) through cookies and similar technologies.
• Order and transaction data: Details of products purchased, order history, and payment method (we do not store full payment card numbers).

2. How We Use Your Information

We use your personal data only for legitimate business purposes, including:

• Processing and fulfilling your orders, including shipping and payment handling
• Communicating with you about your orders, account, or inquiries
• Sending promotional offers and newsletters (only with your explicit consent, which you may withdraw at any time)
• Improving our website, products, and services
• Preventing fraud and enhancing security
• Complying with legal obligations

3. Legal Basis (for customers in the EU/UK)

We process your personal data based on:

• Performance of a contract (to fulfill your orders)
• Your consent (e.g., marketing communications)
• Our legitimate interests (fraud prevention, service improvement, analytics), provided these do not override your rights
• Legal compliance

4. Sharing of Your Information

We do not sell or rent your personal data. We only share it with trusted third parties who assist us in operating the website and fulfilling orders, such as:

• Payment processors
• Shipping and logistics providers
• IT and cloud service providers
• Analytics and marketing tools (in anonymized or aggregated form where possible)

All third parties are required to maintain the confidentiality and security of your data and process it only according to our instructions.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined above or as required by law (typically up to 7 years for tax and accounting purposes).

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the contact form in your account or through the “Contact Us” section.

7. Security

We implement industry-standard technical and organizational measures to protect your data against unauthorized access, loss, or alteration. All payment transactions are encrypted using SSL technology.

8. International Data Transfers

Your information may be processed in countries outside the European Economic Area (EEA) or the UK. In such cases, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data to the same level as required within the EEA and UK.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated “Last Updated” date.

Thank you for trusting us with your personal information. We are dedicated to earning and maintaining that trust every day.